Real Time Sync switched to Turbo Sync for a subset of EU Sandbox tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 17, 2020 - 11:56 PDT

Monitoring

Our Engineering team has fixed this issue and Real-Time sync is running.
We are monitoring further.

Posted Jul 17, 2020 - 10:56 PDT

Investigating

We have identified an issue where Real-Time Sync was switched to Turbo Sync for a subset of EU Sandbox tenants. Our internal team is working on a fix for this.

Posted Jul 17, 2020 - 10:06 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Batch Operations).