Delays in processing of 360+ sync and Notification jobs for a small subset of tenants in US Production
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted Jun 02, 2020 - 04:26 PDT
Update
Our engineering teams are continuing to work on the fix with highest priority.
Posted May 29, 2020 - 15:24 PDT
Investigating
We have identified the issue that occurred again and we continue working on a fix for the issue.
Posted May 29, 2020 - 08:46 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 29, 2020 - 06:30 PDT
Investigating
We have identified an issue causing delays in 360+ sync, and Notifications for a small subset of tenants in the US Production environment. Our engineering teams are currently investigating it with the highest priority.
Posted May 29, 2020 - 04:26 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).