Cybersource Payment Method Updater (PMU) Service Degradation
Incident
Report for Zuora
Resolved
The issue has been resolved on CyberSource side and it is confirmed that the CyberSource PMU has been restored to the status before the incident.
Update
We are continuing to work with CyberSource directly on investigating the root cause of this incident.
Update
Latest update is that we are continuing to work with CyberSource directly on investigating the root cause of this incident.
Update
The CyberSource product development team is engaged and investigating the incident with Zuora. We will provide an update after our next scheduled sync with CyberSource.
Update
Unfortunately we have no updates to report as we have received none overnight from CyberSource. We will provide more updates when we have any during US business hours today.
Update
CyberSource has escalated the problem and is investigating the root cause in order to restore PMU service. We will provide more updates when we have received any from CyberSource. Impacted customers are also welcome to reach out directly to CyberSource for more information.
Update
While we continue working with CyberSource on this incident, if you are experiencing a Payment Method Updated (PMU) error, your PMU account might be locked. Please follow these instructions to unlock your account with CyberSource: https://support.cybersource.com/cybskb/index?page=content&id=C744&cat=C_USER_ADMINISTRATION&actp=LIST
Update
We are continuing our investigation with CyberSource and will provide an update when we have more information to share.
Investigating
We are currently investigating an issue in our US Production environment with the the payment method updater (PMU) for CyberSource. Payment methods are not being updated, and we are working with CyberSource to investigate in order to restore service and identify root cause.
