We have identified and mitigated the issue. we are also monitoring the service for any further errors.
Posted Jun 24, 2022 - 05:22 PDT
Update
We also observed the intermittent error “PDF_QUERY_ERROR” in querying Invoice Body Field.
Posted Jun 23, 2022 - 19:54 PDT
Investigating
We are still investigating this intermittent issue along with an additional error message that is occurring while generating the Quote PDF "ValidateException: Oops, internal error occurred".
Posted Jun 23, 2022 - 12:42 PDT
Monitoring
A small subset of customers in NA2 production environment were not able to generate quote PDF due to “504 Gateway Time-out” error. We have implemented a fix and are monitoring.