Quote PDF generation errors in US (NA2) Production environment
Incident Report for Zuora
This incident has been resolved.
Posted Jun 24, 2022 - 15:36 PDT
We have identified and mitigated the issue. we are also monitoring the service for any further errors.
Posted Jun 24, 2022 - 05:22 PDT
We also observed the intermittent error “PDF_QUERY_ERROR” in querying Invoice Body Field.
Posted Jun 23, 2022 - 19:54 PDT
We are still investigating this intermittent issue along with an additional error message that is occurring while generating the Quote PDF "ValidateException: Oops, internal error occurred".
Posted Jun 23, 2022 - 12:42 PDT
A small subset of customers in NA2 production environment were not able to generate quote PDF due to “504 Gateway Time-out” error.
We have implemented a fix and are monitoring.
Posted Jun 23, 2022 - 09:46 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).