System Status Page

Avalara Tax - Unexpected exception/Null Batch files when processing Bill Runs

Incident Report for Zuora

Resolved

This incident has been resolved.

We are working with Avalara on the original cause of the issue, and will update this post when we have these details.
Posted Jul 24, 2020 - 16:47 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 24, 2020 - 15:15 PDT

Identified

We are working with Avalara to resolve this issue. We will continue to add updates on this post.
Posted Jul 24, 2020 - 13:31 PDT

Investigating

We are currently investigating an issue with Avalara on Zuora Bill Runs.

The errors are "Unexpected exception happened when calling Avalara service.", "Null batch files returned from Avalara".
Posted Jul 24, 2020 - 11:25 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI).
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