Latency issue in a subset of US Cloud Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 27, 2021 - 03:27 PDT

Monitoring

We have applied a fix on the issue.
We are monitoring the status now.

Posted Apr 21, 2021 - 23:00 PDT

Investigating

A small subset of US Production tenants are experiencing latency, which impacts notifications and Zuora 360+. Our engineers are actively working on the fix.

Posted Apr 21, 2021 - 11:11 PDT

This incident affected: AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Production Integrations).