UI degradation for subset of customers using non subscription transactions

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Mar 20, 2024 - 17:41 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 20, 2024 - 16:03 PDT

Investigating

We are currently investigating UI issues with accessing Order line items for non-subscription transactions (Sale Order Line Items). This does not impact the API.

Posted Mar 20, 2024 - 15:23 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Sandbox UI), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Sandbox UI), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Sandbox UI).