Delays in Notifications for a subset of Sandbox tenants
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted Jul 16, 2021 - 21:16 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 16, 2021 - 13:43 PDT
Update
The issue has been fixed on EU & NA Sandboxes. We are continuing to work on a fix for this issue for Hosted environments.
Posted Jul 16, 2021 - 04:52 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 16, 2021 - 02:21 PDT
Update
We are continuing to work on a fix for this issue.
Posted Jul 16, 2021 - 02:14 PDT
Identified
We have identified the root cause, our engineers are working on producing the fix. We expect results in 24 to 48 hours.
Posted Jul 15, 2021 - 18:08 PDT
Investigating
We are investigating reports of email and callout notifications not triggering on a subset of sandbox tenants. This does not include custom notifications or Orders notifications. Our engineering team is working to resolve the issue with the utmost priority.
Posted Jul 15, 2021 - 08:38 PDT
This incident affected: AMERICAS - HOSTED / AMERICAS - CLOUD 2 (NA2) (Sandbox Integrations), AMERICAS - CLOUD (Sandbox Integrations), and EUROPE - CLOUD (Sandbox Integrations).