Delays in Notifications for a subset of Sandbox tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 16, 2021 - 21:16 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 16, 2021 - 13:43 PDT

Update

The issue has been fixed on EU & NA Sandboxes. We are continuing to work on a fix for this issue for Hosted environments.

Posted Jul 16, 2021 - 04:52 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 16, 2021 - 02:21 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 16, 2021 - 02:14 PDT

Identified

We have identified the root cause, our engineers are working on producing the fix. We expect results in 24 to 48 hours.

Posted Jul 15, 2021 - 18:08 PDT

Investigating

We are investigating reports of email and callout notifications not triggering on a subset of sandbox tenants. This does not include custom notifications or Orders notifications. Our engineering team is working to resolve the issue with the utmost priority.

Posted Jul 15, 2021 - 08:38 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Integrations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox Integrations).