Performance degradation for a subset of customers in US Production Data Center

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Dec 13, 2019 - 18:10 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 13, 2019 - 11:00 PST

Investigating

We are currently experiencing performance degradation and slowness for a subset of customers in our US Data Center. Our engineering teams are working to resolve with the highest priority.

Posted Dec 13, 2019 - 07:59 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).