Intermittent connectivity issue on EU prod and SBX environments for both Zuora billing and Revenue application
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted Jun 11, 2021 - 14:28 PDT
Update
Service has been restored. We will continue to monitor for the next 12-24h
Posted Jun 10, 2021 - 18:43 PDT
Monitoring
We have implemented some mitigation measures as recommended by our cloud provider, and are seeing improvement and recovery of Zuora Billing services in the EU region across API Sandbox and Production.
Posted Jun 10, 2021 - 16:35 PDT
Investigating
We are facing the intermittent connectivity issue(Starting at 1:22 PM PT) on EU prod and SBX environments for both Zuora billing and Revenue application due to an underlying issues with our Cloud provider.

We are actively working with our cloud service provider on the issue.
Posted Jun 10, 2021 - 14:22 PDT
This incident affected: AMERICAS - CLOUD (Production UI, Production API, Production Integrations, Production Batch Operations, Production Analytics, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations, Sandbox Analytics).