Bill run, 360 sync and DSE service degraded performance
Incident
Report for Zuora
Resolved
This incident has been resolved.
As part of the analysis done towards resolving this incident, we have an update to share that Data Connect (360+) and Notifications on Any Events were also affected for a subset of customers during this incident timeline.
As part of the analysis done towards resolving this incident, we have an update to share that Data Connect (360+) and Notifications on Any Events were also affected for a subset of customers during this incident timeline.
Monitoring
A fix has been implemented and we are monitoring the results very closely
Investigating
Bill run, 360 sync and DSE services are affected as they are stuck in processing and Real time sync is experiencing latency. Our engineers are currently working on this issue
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API).
