UI and API performance degradation for EU Production & EU Sandbox tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 13, 2021 - 12:04 PDT

Update

We are continuing to monitor for any further issues.

Posted Jul 13, 2021 - 07:37 PDT

Monitoring

We continue to monitor the environments for now.

Posted Jul 13, 2021 - 06:09 PDT

Identified

We are investigating reports of EU Production & EU Sandbox tenants' UI and API not being available intermittently between 1:06pm and 1:15pm (BST). The issue has been resolved and we continue to monitor the situation.

Posted Jul 13, 2021 - 05:24 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Sandbox UI).