OneID Login Failure on NA1 and EU tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 04, 2024 - 05:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 04, 2024 - 02:21 PDT

Update

We are continuing to investigate this issue.

Posted Apr 04, 2024 - 00:28 PDT

Investigating

Users may get an error message "An unexpected error occurred" when logging in via OneID.
We are investigating the issue.

Posted Apr 04, 2024 - 00:28 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Sandbox UI), AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Sandbox UI), and ZUORA ONEID (Billing tenant access).