Performance degradation in UI in a small subset of EU Sandbox tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 06, 2021 - 09:34 PDT

Update

We are continuing to monitor for any further issues.

Posted Apr 06, 2021 - 02:30 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 05, 2021 - 22:40 PDT

Investigating

We are experiencing performance degradation in UI in a small subset of EU Sandbox tenants. The Custom Object access is impacted. Our engineering teams are currently investigating the issue.

Posted Apr 05, 2021 - 21:17 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI).