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Zuora 360 sync in sandbox tenants is failing when Invoice and its child objects are attempted to sync

Incident Report for Zuora

Resolved

This incident has been resolved.
Posted Oct 17, 2025 - 18:56 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2025 - 16:41 PDT

Identified

Our Engineering teams have identified an issue where Zuora 360 sync is failing with “There has been an unknown internal error. (could not resolve property: generatedon of: com.zuora.zbilling.invoice.model.Invoice)” when Invoice and its child objects are attempted to sync. Customers who have the Invoice and its child objects disabled in 360 sync are not impacted. Customers using "Zuora Connector for Salesforce CRM are also not impacted
Posted Oct 17, 2025 - 13:31 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox API, Sandbox Integrations, Central Sandbox), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox API, Sandbox Integrations, Central Sandbox), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox API, Sandbox Integrations, Central Sandbox).
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