Data Source Exports are not available for a subset of the customers on US Sandbox

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 13, 2019 - 06:11 PDT

Identified

We have identified the root cause for this issue and currently working on a fix.

Posted Apr 12, 2019 - 11:34 PDT

Update

We are continuing to investigate this issue.

Posted Apr 11, 2019 - 23:20 PDT

Investigating

We have identified an issue where Data Source Exports are not available for a subset of customers on the US Sandbox. Our internal teams are investigating with the highest priority.

Posted Apr 11, 2019 - 09:56 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Sandbox API).