The Chase Payment Gateway in SBX are receiving the error "INTEGRATION_ERROR -- Gateway integration system encountered an error.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Feb 14, 2024 - 19:41 PST

Update

We continue to engage with Chase on this issue and will post an update when available

Posted Feb 14, 2024 - 17:17 PST

Identified

We are waiting gateway provider chase orbital response.

Posted Feb 14, 2024 - 08:09 PST

Investigating

The Chase Payment Gateway in SBX and CSBX are receiving the error "INTEGRATION_ERROR -- Gateway integration system encountered an error. The problem impacts all sandboxes and all central sandboxes.

Posted Feb 14, 2024 - 08:08 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Integrations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox Integrations).