System Status Page

Internal System Error for Users with Japanese Language Settings

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted May 08, 2026 - 05:53 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2026 - 03:17 PDT

Identified

We are currently investigating an issue affecting Sandbox environments where users who have Japanese selected as their preferred language may encounter an Internal System Error when accessing the application settings.

Posted May 07, 2026 - 20:37 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI), AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox UI), and ASIA PACIFIC - CLOUD 1 (AP1) - *.ap.zuora.com (Central Sandbox).