Access to the tenants through OneID partially unavailable

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Nov 14, 2024 - 13:53 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2024 - 12:47 PST

Update

We’re continuing to work on the fix for this issue with the highest priority.

Posted Nov 14, 2024 - 12:22 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 14, 2024 - 11:31 PST

Update

We're continuing to investigate this with the highest priority.
Impacted environments - NA1 Production, NA1 Sandbox.

Posted Nov 14, 2024 - 10:55 PST

Update

We’re continuing to investigate this with the highest priority.

Posted Nov 14, 2024 - 10:18 PST

Investigating

We are currently investigating an issue that is affecting users from logging into OneID

Posted Nov 14, 2024 - 09:48 PST

This incident affected: ZUORA ONEID (Billing tenant access).