Small number of payments temporarily stuck in unknown status

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jun 30, 2022 - 10:01 PDT

Update

The incident is resolved. We will also reach out to the impacted customers for any further action.

Posted Jun 30, 2022 - 09:59 PDT

Investigating

We're investing and working on a fix for a small number of payments temporarily stuck in unknown status and some subscribe/order API failures.

Posted Jun 30, 2022 - 03:23 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations), AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production Integrations), and AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).