Error encountered with Zuora CPQ Package on Salesforce Sandbox Orgs, versions 10.1 and below.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Aug 04, 2022 - 14:55 PDT

Update

Zuora is currently reaching out to all impacted Sandbox customers. The initial communications will complete over the next 36 hours.

Posted Aug 01, 2022 - 11:23 PDT

Update

We are continuing to investigate this issue.

Posted Jul 29, 2022 - 18:18 PDT

Investigating

Some customers on any version prior to 10.1 may encounter an error with their Zuora CPQ Package within their Salesforce Sandbox Org.
We are investigating the issue with the highest priority now.

Posted Jul 28, 2022 - 16:35 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox Integrations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox Integrations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox Integrations).