Delay in invoice pdf generation on NA2 production environment

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Dec 06, 2024 - 23:24 PST

Monitoring

The issue has been fixed and we are monitoring the result.

Posted Dec 06, 2024 - 14:47 PST

Investigating

A subset of the tenants in the NA2 production environment are facing performance degradation on Invoice PDF generation.

Posted Dec 06, 2024 - 13:52 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations).