A subset of Apisandbox tenants is unable to access customer accounts and subscriptions via API & UI

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Aug 03, 2022 - 07:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 03, 2022 - 06:02 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 03, 2022 - 05:23 PDT

Investigating

We are investigating an issue where a subset of Apisandbox tenants is unable to access customer accounts and subscriptions via API & UI due to an internal error.
Subset of Zuora IDs impacted: ZID-NA2-SBX-09

Posted Aug 03, 2022 - 04:50 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Sandbox UI, Sandbox API).