API intermittent failures on a subset of US Production and Sandbox

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Mar 23, 2020 - 04:47 PDT

Monitoring

We have identified the cause of the issue and currently working on fixing it.

Posted Mar 17, 2020 - 17:49 PDT

Investigating

We have identified elevated rate of 500 errors on 13/03 10:09 - 10:10 PM PDT and 14/03 2:01 - 2:02 AM PDT, . Our teams are working on this with the highest priority.

Posted Mar 14, 2020 - 04:09 PDT

Update

We are continuing to monitor for any further issues.

Posted Mar 13, 2020 - 04:51 PDT

Monitoring

The issue was resolved and has not reoccurred. We will continue to monitor.

Posted Mar 07, 2020 - 19:34 PST

Investigating

We have identified between 21:25 and 21:26 PST March 6, there was an elevated rate of 500 errors with no clear returned API response for a very small subset of US Production and Sandbox. Our teams are working on this with the highest priority.

Posted Mar 07, 2020 - 18:29 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production API, Sandbox API).