US sandbox environment is impacted when we try to make a payment via API using Chase Paymentech Orbital Gateway.
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted Jun 11, 2021 - 09:45 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 11, 2021 - 01:54 PDT
Update
We are continuing to investigate this issue.
Posted Jun 11, 2021 - 00:02 PDT
Investigating
A subset of the customers in the US sandbox environment is impacted when they are trying to make a payment via API using Chase Paymentech Orbital Gateway. The issue has started on 06/09/2021 at 9 PM PST.
Posted Jun 10, 2021 - 14:11 PDT
This incident affected: AMERICAS - HOSTED (Sandbox API).