Zuora iframe not rendering when both Chase and 3DS2 are used

Incident Report for Zuora

Resolved

Chase has applied a change to resolve the issue.

Posted Mar 22, 2024 - 12:02 PDT

Identified

Chase has confirmed this is caused by an issue on their side. We continue to work with them for the resolution.

Posted Mar 22, 2024 - 08:31 PDT

Investigating

We are currently investigating an issue where the Zuora iframe is not rendering when the "Enable 3D Secure 2.0" option is enabled on Zuora Hosted Payment Pages, and the payment gateway integration "Chase Paymentech Orbital Gateway" is used.

Posted Mar 22, 2024 - 08:23 PDT

This incident affected: AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production Integrations) and AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).