Analytics Dashboard loading error
Incident Report for Zuora
Resolved
This incident has been resolved.
Posted Jul 23, 2021 - 12:52 PDT
Monitoring
A fix has been implemented in all the environments and we are monitoring the results.
Posted Jul 23, 2021 - 12:13 PDT
Update
We have resolved the issue for US Hosted and EU Cloud Production tenants. We are working on deploying a fix for US Cloud and Central Sandbox tenants.
Posted Jul 23, 2021 - 08:21 PDT
Identified
Our engineering teams are continuing to work on a fix for this issue with the utmost priority.
Posted Jul 23, 2021 - 07:54 PDT
Investigating
We have identified an issue impacting customers utilizing the Analytics Dashboard on Production and Central Sandbox tenants.
Customers trying to access the Analytics dashboard will encounter an "Error loading page" message.
Our engineering teams are working to resolve the issue with the highest priority.
Posted Jul 23, 2021 - 05:50 PDT
This incident affected: EUROPE - CLOUD (Production UI), AMERICAS - HOSTED / AMERICAS - CLOUD 2 (NA2) (Production UI), and AMERICAS - CLOUD (Production UI).