System Status Page

Analytics Dashboard loading error

Incident Report for Zuora

Resolved

This incident has been resolved.
Posted Jul 23, 2021 - 12:52 PDT

Monitoring

A fix has been implemented in all the environments and we are monitoring the results.
Posted Jul 23, 2021 - 12:13 PDT

Update

We have resolved the issue for US Hosted and EU Cloud Production tenants. We are working on deploying a fix for US Cloud and Central Sandbox tenants.
Posted Jul 23, 2021 - 08:21 PDT

Identified

Our engineering teams are continuing to work on a fix for this issue with the utmost priority.
Posted Jul 23, 2021 - 07:54 PDT

Investigating

We have identified an issue impacting customers utilizing the Analytics Dashboard on Production and Central Sandbox tenants.
Customers trying to access the Analytics dashboard will encounter an "Error loading page" message.
Our engineering teams are working to resolve the issue with the highest priority.
Posted Jul 23, 2021 - 05:50 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI).