Performance degradation impacting EU and NA1 sandbox tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 19, 2024 - 03:56 PDT

Monitoring

A fix has been implemented and we have observed that system performance is back to normal.

Posted Apr 19, 2024 - 03:26 PDT

Update

We are continuing to investigate this issue.

Posted Apr 19, 2024 - 02:09 PDT

Investigating

We are investigating performance degradation impacting EU and NA1 sandbox tenants.

Posted Apr 19, 2024 - 01:42 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Sandbox UI, Sandbox API) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Sandbox UI, Sandbox API).