Performance degradation in PDF generation within email notification in NA2 production

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 02, 2024 - 04:36 PDT

Monitoring

We identified latency in the PDF generation process, which affected PDF generation for email notifications. A fix has been implemented, and we are monitoring the result.

Posted Apr 01, 2024 - 22:28 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).