Gateway Reconciliation jobs not triggered for a small subset of tenants on 03/12/2020

Incident Report for Zuora

Resolved

The fix has been deployed and the underlying issue is now resolved. We will be reaching out directly to the small number of impacted customers where there are outstanding actions to address the Gateway Reconciliation jobs affected during the impacted period.

Posted Mar 20, 2020 - 09:21 PDT

Update

A fix for this issue is scheduled to be deployed tomorrow, 03/20/2020.

Posted Mar 19, 2020 - 10:09 PDT

Identified

This issue has been identified and we are working on a fix.

Posted Mar 19, 2020 - 05:25 PDT

Investigating

We have identified an issue where Gateway Reconciliation Jobs were not triggered for a small subset of US Production tenants on March 12th. Our engineering team is investigating the issue with the highest priority.

Posted Mar 19, 2020 - 03:44 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).