Legacy Vantiv Gateway Failure

Incident Report for Zuora

Resolved

The issue has been fixed and validated.

Posted Nov 13, 2024 - 06:56 PST

Identified

Engineering team has identified the issue. Response code 136 was introduced by Vantiv gateway on Nov-05. Currently we are working on the response code mapping to fix this issue.

Posted Nov 11, 2024 - 23:52 PST

Investigating

Our engineering team is investigating an issue affecting payment processing through the legacy Vantiv gateway, which may result in duplicate charges.

Posted Nov 11, 2024 - 14:27 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations).