Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of EU Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 14, 2020 - 16:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 14, 2020 - 12:56 PDT

Investigating

We are currently investigating this issue.

Posted Jul 14, 2020 - 12:51 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API).