Performance degradation causing delays in processing Gateway Reconciliation jobs on EU Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted May 14, 2021 - 22:58 PDT

Update

We are continuing to monitor for any further issues.

Posted May 13, 2021 - 07:10 PDT

Update

We are continuing to monitor for any further issues.

Posted May 13, 2021 - 01:37 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 12, 2021 - 05:47 PDT

Update

We are continuing to work on a fix for this issue.

Posted May 11, 2021 - 08:12 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 11, 2021 - 03:10 PDT

Investigating

We're investigating a performance degradation causing delays in processing Gateway Reconciliation jobs on EU Production tenants.

Posted May 11, 2021 - 01:40 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations).