CyberSource Payment Method Updater (PMU) jobs failed due to Invalid Certificate for a subset of production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 16:34 PST

Update

We are continuing to work with CyberSource to resolve the issue and restore the service.

Posted Nov 11, 2024 - 03:04 PST

Identified

We have identified an issue with Payment Method Updater (PMU) for CyberSource affecting a subset of the production tenants. We are following up with CyberSource to fix the certificate issue on their side and restore the service.

Posted Nov 06, 2024 - 04:08 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations), EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Batch Operations), and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production Batch Operations).