Zuora Quotes generating errors (specific to Salesforce integration)
Incident
Report for Zuora
Resolved
This issue is suspected to have been related to an interruption in service of on a specific set of Salesforce instances per https://status.salesforce.com/incidents/2078
This aligns with Zuora testing, and would have the duration of this incident be
Start Time
12:18 pm PDT, Apr 05
End Time
1:41 pm PDT, Apr 05
Duration
1 hour, 23 minutes
This aligns with Zuora testing, and would have the duration of this incident be
Start Time
12:18 pm PDT, Apr 05
End Time
1:41 pm PDT, Apr 05
Duration
1 hour, 23 minutes
Update
This issue began to occur at ~1:40PM PT but now is not reproducible. The team is verifying if the issue is resolved.
Currently believed to be related to performance degradation announced by Salesfore.com on several instances.
Currently believed to be related to performance degradation announced by Salesfore.com on several instances.
Update
Troubleshooting of the issue continues, the error occurs when a Quote is clicked or submitted, when attempting to render the page inside of Salesforce
"Content cannot be displayed: java.net.SocketException: Connection reset"
A critical support case is being filed with Salesforce
"Content cannot be displayed: java.net.SocketException: Connection reset"
A critical support case is being filed with Salesforce
Investigating
Connection errors are currently being generated for Quote generation. Appears to be specific to Salesforce integrations. The full scope of impact and resolution is currently being determined. Update 15 mins
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production API) and EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production API, Production Integrations).
