Intermittent Performance Degradation for a Small Subset of Customers in NA1 and NA2 Production

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 01, 2024 - 06:23 PDT

Update

We observed performance degradation for NA1 and NA2 Sandbox and Central Sandbox. We have implemented fix for this as well and are continuing to monitor the results.

Posted Apr 01, 2024 - 05:04 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 01, 2024 - 04:26 PDT

Identified

We have implemented a fix and are starting to see recovery of impacted services.

Posted Apr 01, 2024 - 03:56 PDT

Update

We are continuing to investigate this issue.

Posted Apr 01, 2024 - 01:29 PDT

Investigating

We have also observed performance degradation affecting NA1 production environments, and we are investigating the issue.

Posted Mar 31, 2024 - 22:32 PDT

Monitoring

The impact has been mitigated. We are still monitoring.

Posted Mar 31, 2024 - 20:51 PDT

Identified

We are actively working on additional fixes.

Posted Mar 31, 2024 - 19:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2024 - 13:20 PDT

Investigating

We’ve observed intermittent performance degradation for a very small subset of customers in NA2 production environment. This applies for Billing UI and API. Our engineers are engaged and investigating this issue with the highest priority

Posted Mar 31, 2024 - 12:34 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API, Central Sandbox) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Sandbox UI, Sandbox API, Central Sandbox).