Performance degradation of Real-Time Sync on NA2 production and sandbox environment.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Mar 13, 2023 - 18:13 PDT

Update

We are continuing to investigate this issue.

Posted Mar 13, 2023 - 14:39 PDT

Investigating

We are observing the issue of performance degradation of Real-Time Sync for a subset of tenants on NA2 production and sandbox environment. We are investigating the issue with the highest priority now.

Posted Mar 13, 2023 - 00:23 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations, Sandbox Integrations).