Intermittent Performance Degradation in NA2 Production

Incident Report for Zuora

Resolved

This incident has been resolved.
Posted Aug 01, 2024 - 11:10 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 31, 2024 - 14:05 PDT

Identified

We’ve implemented a fix and are starting to see recovery in performance.
Posted Jul 31, 2024 - 13:27 PDT

Update

We are continuing to investigate this issue.
Posted Jul 31, 2024 - 13:13 PDT

Investigating

We have observed intermittent performance degradation in NA2 production and are investigating this with the highest priority
Posted Jul 31, 2024 - 12:03 PDT
This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API).
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