Abnormal time issue on a small subset of US Production environments

Incident Report for Zuora

Resolved

This incident has been resolved and Our Engineering Team will address the impacted customers.

Posted Jan 22, 2021 - 08:19 PST

Update

We are continuing to monitor for any further issues.

Posted Jan 21, 2021 - 04:35 PST

Monitoring

We have identified an abnormal time issue on a small subset of US Production environments. Therefore, the status of some invoices generated during the impacted time couldn't be synced to Salesforce. The impacted timeframe is from 2021-01-14 23:00 PST to 2021-01-15 01:00 PST. Now the problem has been fixed. We are monitoring and will update once we identify other function impacts.

Posted Jan 21, 2021 - 00:47 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).