Connection timeout errors for Braintree Payment Gateway

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jun 13, 2019 - 04:50 PDT

Monitoring

Braintree Payment Gateway have implemented a fix and are monitoring the results: https://status.braintreepayments.com/

Posted Jun 13, 2019 - 04:08 PDT

Identified

As per the latest Braintree update, the issue has been identified and a fix is being implemented: https://status.braintreepayments.com/

Posted Jun 13, 2019 - 03:27 PDT

Investigating

We are investigating connection timeout errors for a small subset of customers using Braintree payment gateway. Currently Braintree is encountering an issue as posted on their trust page: https://status.braintreepayments.com/

Posted Jun 13, 2019 - 03:03 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).