Service degradation impacting NA2-PROD tenants.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Apr 17, 2023 - 09:21 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 17, 2023 - 09:04 PDT

Identified

We have applied mitigation measures and the performance is recovering. We are monitoring the performance improvement and the recovery back to normal. Our engineers continue to work on this for now.

Posted Apr 17, 2023 - 08:45 PDT

Update

Our engineers continue to work on this issue with the highest priority.

Posted Apr 17, 2023 - 08:25 PDT

Update

Our engineers continue working on this with the highest priority.

Posted Apr 17, 2023 - 08:10 PDT

Investigating

Our engineers are investigating this with the highest priority.

Posted Apr 17, 2023 - 07:37 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Production Analytics).