Performance degradation affecting custom objects v2 API calls on EU and NA1 Production

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Feb 12, 2025 - 06:24 PST

Monitoring

We identified an API performance degradation, which impacted v2 custom object API calls on EU and NA1 Production environments. The issue has now been resolved and performance is back to normal. We are continuing to monitor.

Posted Feb 12, 2025 - 05:47 PST

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production API) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production API).