Intermittent failures in PDF generation, reporting and AQUA for a subset of US production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 23, 2020 - 01:16 PDT

Monitoring

We have addressed an ongoing issue and out in some mitigation measures and will continue monitoring

Posted Sep 22, 2020 - 21:49 PDT

Investigating

Intermittent failures related to PDF generation, Reporting, AQuA, and Datasource export were reported on a subset of US Production tenants. Our teams are working on this with the highest priority.

Posted Sep 22, 2020 - 19:51 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations).