We are investigating a performance degradation impacting subscribe() and amend() SOAP API call processing times for a subset of EU Production tenants.

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Nov 20, 2020 - 06:13 PST

Monitoring

The issue is now resolved and we are monitoring the results.

Posted Nov 20, 2020 - 05:55 PST

Update

We are continuing to investigate this issue.

Posted Nov 20, 2020 - 04:33 PST

Investigating

We are investigating a performance degradation impacting subscribe() and amend() SOAP API call processing times for a subset of EU Production tenants.

Posted Nov 20, 2020 - 03:41 PST

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production API).