Intermittent Performance Degradation on a Subset of EU Production

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Dec 11, 2024 - 16:18 PST

Monitoring

We have identified the issue and the latency is decreasing.
We continue to monitor.

Posted Dec 11, 2024 - 03:01 PST

Investigating

We have observed intermittent latency on Notification, Salesforce Real Time Sync on EU Production with Zuora ID ZID-EU1-PROD-6.

Posted Dec 11, 2024 - 01:06 PST

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production UI, Production API, Production Integrations).