Performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of US Production tenants

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Jul 06, 2020 - 07:13 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 06, 2020 - 06:15 PDT

Investigating

We're investigating a performance degradation impacting Real Time Sync, 360+ sync, Notification jobs and Reporting for a small subset of tenants.

Posted Jul 06, 2020 - 06:07 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Batch Operations).