Failure in Vantiv payment method updater

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Dec 29, 2020 - 23:45 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 15, 2020 - 17:34 PST

Update

We are continuing to monitor and working with WorldPay on the fix.

Posted Dec 10, 2020 - 00:30 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 06, 2020 - 04:34 PST

Monitoring

Our Engineering team has applied the fix and we are currently monitoring it.

Posted Dec 04, 2020 - 00:17 PST

Update

Our Engineering team continues working along with gateway on the fix.

Posted Dec 04, 2020 - 00:00 PST

Update

Our engineering team and Worldpay have created a fix and currently monitoring the results.

Posted Dec 03, 2020 - 08:44 PST

Update

We continue to work with WorldPay to provide a fix.

Posted Dec 02, 2020 - 05:47 PST

Update

Our engineering team continues working on this issue.

Posted Nov 30, 2020 - 19:13 PST

Identified

The issue has been identified, and a fix is being implementing.

Posted Nov 27, 2020 - 09:48 PST

Update

Our engineering team continues working with WorldPay on this issue with high priority

Posted Nov 26, 2020 - 22:38 PST

Update

WorldPay continues working on the issue with high priority.

Posted Nov 25, 2020 - 03:50 PST

Update

WorldPay is working on this issue with high priority.

Posted Nov 24, 2020 - 06:36 PST

Investigating

We are investigating an issue where Vantiv payment method updater is failing with error: Completion response file is not available.
We have reached out to WorldPay and they are currently working on this issue.

Posted Nov 24, 2020 - 03:23 PST

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations).