Intermittent Performance Degradation in NA2 Production

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 06, 2024 - 12:03 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 06, 2024 - 11:10 PDT

Update

We are continuing to investigate this issue.

Posted Sep 06, 2024 - 10:29 PDT

Investigating

We have observed an intermittent issue for a few tenants (ZID-NA2-PROD-31) and are investigating this with the highest priority

Posted Sep 06, 2024 - 10:22 PDT

This incident affected: AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Production Analytics, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations, Sandbox Analytics, Central Sandbox) and AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production API, Production Integrations, Production Batch Operations, Production Analytics, Sandbox UI, Sandbox API, Sandbox Integrations, Sandbox Batch Operations, Sandbox Analytics, Central Sandbox).