Delays of retries on failed jobs is happening to Gateway Reconciliation

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 13, 2021 - 17:36 PDT

Update

We continue to investigate this issue along with Worldpay with the highest priority.

Posted Sep 12, 2021 - 21:58 PDT

Update

Our engineering teams are continuing to work with Worldpay on this with the highest priority

Posted Sep 09, 2021 - 13:26 PDT

Investigating

There might be some delays in retries on failed job in EU prod environments. Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

Posted Sep 09, 2021 - 01:29 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations).