System Status Page

SFDC OAuth Token failures impacting Zuora to Salesforce Sync

Incident Report for Zuora

Resolved

This incident has been resolved.

Posted Sep 03, 2025 - 19:11 PDT

Monitoring

We have published a Support article with steps, based on Salesforce's guidance, to help resolve this issue. Please refer to the link below: https://support.zuora.com/hc/en-us/articles/39308749618445-Failed-to-get-SFDC-oauth-token-code-400-message-error-invalid-grant-error-description-expired-access-refresh-token

Posted Sep 03, 2025 - 16:29 PDT

Investigating

We have observed that the Zuora to Salesforce sync is experiencing failures when attempting to get an SFDC OAuth token.

Our internal team is currently investigating this issue with the highest priority.

Posted Sep 03, 2025 - 15:02 PDT

This incident affected: EUROPE - CLOUD 1 (EU1) - *.eu.zuora.com (Production Integrations), AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production Integrations), AMERICAS - CLOUD 2 (NA2) - www|rest.zuora.com (Production Integrations), and ASIA PACIFIC - CLOUD 1 (AP1) - *.ap.zuora.com (Production Integrations).